Online Certificate

IT Helpdesk Administrator

Build your base for a career in IT by earning your IT Helpdesk Administrator Certification. This comprehensive course bundle includes CompTIA A+ and Network+, which will help you gain the skills and knowledge necessary to install, repair, troubleshoot, upgrade and maintain computer systems.

This Program Is a Great Fit For

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Working Adults

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Aspiring Technology Professionals

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Recent High School Graduates

About the IT Helpdesk Administrator Certificate

Course length

240 hours

Weekly time commitment

15-20 hours per week



*You can pay as little as $267 per month. For full payment options and different financing plans, including interest rates from external lenders, please talk to our enrollment team.

The IT Help Desk Administrator Certification program provides you with the essential skills and certifications required to excel in an entry-level IT role. The bundle consists of CompTIA A+ and CompTIA Network+, which will prepare you for the corresponding exams. By the end of the program, you’ll know how to install, build, upgrade, repair and configure computers and how to troubleshoot, diagnose and prevent various technical problems. You’ll also have the knowledge needed to use and maintain a wide range of networking technologies and have proficiency in networking administration and support.

Upon completion of the program, learners will be prepared to take the CompTIA A+ 220-1101 and CompTIA A+ 220-1102 and Network+ N10-008 certification exams.

Regional Data (Ohio)

The median annual salary for computer support specialists in the U.S. is $59,660. But with a few years of experience and additional education, you can earn much more!

Source: U.S. Bureau of Labor Statistics


Career Paths 


Customer Support Technician


Desktop Support Analyst


End User Computing Technician


Field Service Technician


Help Desk Technician


Service Desk Analyst


Support Representative


Technical Support Specialist

Is This Certificate Right For Me? 

  • Circle icon Are you curious about technology and computers?
  • Circle icon Do you like helping the people in your life work through their challenges with technology?
  • Circle icon Do you have a knack for resolving problems and enjoy coming up with practical solutions to ensure digital systems run smoothly?
  • Circle icon Are you in search of a program that provides a recognized certification, validating your skills and enhancing your professional profile in computer support?
  • Circle icon Are you open to exploring basic security concepts to better understand how to maintain the safety of digital information?
  • Circle icon Do you require a flexible learning approach that accommodates your current schedule while you learn about computer support?